Credit Guide

This Credit Guide & Quote is provided by Urban Money Commercial Pty Ltd (ABN 40 658 716 726), Authorised Credit Representative #541335 of Australian Credit Licence #511803 (Fintelligence Pty Ltd, ABN 80 625 017 174, privacy policy, complaints policy).

Our address is 218 Wellington Street, South Launceston TAS 7249 and our contact details are:
Phone – 03 6221 7539
Email – toby@urbanmoney.com.au

We will assist you to select a loan or lease to meet your needs.  The credit providers we most commonly use are Pepper, Westpac, Metro, Liberty, Plenti and WISR, although we do use others.

We are obliged to ensure any loan or lease we suggest or assist you to apply for, including an increase to an existing credit limit, is not unsuitable for your purposes.  This includes if the loan or lease does not meet your requirements or objectives, if you are unable to make the repayments, or you could only do so with substantial hardship.  Therefore, we will need some information from you.  It is important that the information you provide is entirely accurate.

At any time within 7 years of us providing you with credit assistance, you may request a copy of the preliminary credit assessment.  We will provide you with this documentation within 7 business days of receiving your request.  However, if your request is more than 2 years after the date of our Credit Quote, we may take up to 21 business days after receiving the request.

We may charge you up to $1,990 (incl. GST) as an Origination Fee for our services when providing credit assistance, although this is only payable should the loan proceed.  It is a one-off fee, payable at loan settlement.  This fee may be paid directly to use, or part of the loan disbursements.  If via loan disbursement, this will increase your loan by the fee amount. 

When the application for a loan or lease is submitted and ultimately proceeds to settlement, you may be required to pay fees to third parties associated with the application; such as the credit provider’s application fee, security registration fee, inspection fee or other fees.  If applicable, these will be detailed in the Credit Proposal document and provided to you before you apply for finance.  You can ask us how they are worked out.

Commissions may be payable to us by the credit provider for any loan or lease that is settled.  The amount varies between lenders and the amount of credit that you receive.  These are not directly payable by you, and these will be disclosed within the Credit Proposal document that will be provided to you before applying for finance.  You can ask us for an estimate of these commissions and how they are worked out.

If you are referred to us by a third party, we may pay that entity a commission for the introduction of your business.  For example, we may pay commissions to real estate agents, car or boat dealerships and accountants. These commissions are not directly payable by you.  You can ask us for an estimate of these payments and how they are worked out.

This Credit Guide & Quote is provided by Urban Money Commercial Pty Ltd (ABN 40 658 716 726), Authorised Credit Representative #541335 of Australian Credit Licence #511803 (Fintelligence Pty Ltd, ABN 80 625 017 174). Our address is 218 Wellington Street South Launceston TAS 7249 Australia. Our contact details are phone – 03 6331 7539 and email via finance@urbanmoney.com.au.

How to lodge a complaint

If you would like to make a complaint you can do so through our internal dispute resolution process which is designed to deal with complaints genuinely, efficiently and effectively.

You can lodge a complaint by contacting our Complaints Officer in any of the following ways:

Email: toby@urbanmoney.com.au
Phone: (03) 6331 7539
Mail: 218 Wellington St, Launceston TAS 7249

Please explain the details of your complaint as clearly as you can. If you need assistance explaining your complaint, please let the Complaints Officer know, so they can make the necessary arrangements.

How will your complaint be dealt with?

When we receive a complaint, we will do our best to resolve it promptly. To help us do this we ask that you provide:

  1. all essential and relevant information, documents, written statements and any other materials that may assist in resolving the complaint; and
  2. any additional information that we may reasonably request.

What if you are not satisfied?

If you are not satisfied with our response to your complaint or we do not reach agreement within the prescribed timeframe, you may refer the complaint to our external dispute resolution scheme, the Australian Financial Complaints Authority by:

Email: info@afca.org.au
Phone: 1800 931 678
Online: www.afca.org.au

This is a free service which provides you with an independent mechanism to resolve certain complaints.